Warranty & Exchange 

At Stoa, we make jewelry that’s built to move with you—for the everyday and the meaningful moments alike. Every piece is made to last, but if something goes wrong, we'll do our best to make it right.

Warranty

Our Commitment

Every Stoa piece comes with a 12-month warranty for repairs from the date of purchase. This covers loose stones and broken or faulty clasps, reflecting our promise of quality craftsmanship and reliability.

Our jewelry is crafted from 316L stainless steel that is highly resistant to rust or tarnish. We back that promise with a lifetime guarantee against corrosion. In the rare case that your piece experiences this, we’ll replace it for free.

What's Not Covered

  • Normal wear and tear (scratches, fading, or natural aging)

  • Damage from misuse, accidents, or modification

  • Loss or theft

  • Damage caused by exposure to harsh chemicals or improper storage
     → see our Care Guide for tips on proper maintenance

How It Works

1.  Reach Out

Email us at stoa.jewellery@gmail.com.

E-mail subject: Warranty Claim_Order Number

Include clear photos and a description of the issue in the email.

2.  Assessment

Our team will review your claim within 3-5 business days to confirm eligibility under warranty.

3.  Approval

If approved, you may send the item back to us for repair. In the case that we are unable to repair your item, we will replace it, free of charge.

  • If the exact piece is no longer available, you may choose another item of equal or higher value.
  • If your replacement item is higher in price, you’ll simply pay the difference.
  • If your replacement item is lower in price, we can apply the remaining balance toward a second item. We are unable to provide partial cash refunds.

4.  Shipping

We will send you detailed instructions on how to send the item back for repairs.

If your item falls under our 12-month limited warranty, Stoa covers all shipping costs related to the exchange or replacement. 

Exchange

What’s Eligible

We only accept exchanges for the following reasons:

  • Size change

  • Incorrect item

  • Manufacturing defects

    • Broken clasps

    • Weak or faulty links

    • Loose or missing stones

    • Major discoloration not caused by chemical exposure or misuse

Please note that due to the hand-polished nature of our bracelets and necklaces, actual measurements may have slight variations from the specifications listed. We allow for a small, non-defective tolerance of ±1 cm in the final length. Variances within this range are considered normal and are not eligible for exchange under 'Size change,' 'Incorrect item,' or 'Manufacturing defects.'

Requests must be made within 7 days of delivery and meet the following conditions:

  • Item is unworn and in original condition

  • Original packaging and tags are intact

  • Items purchased during a sale or markdown are final and not eligible for exchange

How It Works

1.  Reach Out

Email us at stoa.jewellery@gmail.com within 7 days of receiving your order.

Email subject: Exchange Request_Order Number

Include a description of the issue as well as photos (if applicable) in the email.

2.  Assessment

Our team will review your claim within 3-5 business days to confirm eligibility under our exchange policy.

3.  Approval

If approved, we will send you detailed instructions for your exchange.

  • Size change: Customers cover the shipping fee both ways.
  • Incorrect item and manufacturing defects: Stoa covers all related shipping fees.

4.  Processing

Once we receive and inspect your returned item, we’ll process your exchange within 3-5 business days.

We do not offer return or refunds, only exchanges, where applicable.

Need Help?

If you have any questions about your warranty or exchange, reach out to us at our email (stoa.jewellery@gmail.com) or send us a message on Instagram (@stoa.mnl) and we'd be glad to help.